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Your link to the future



FAQ
03
How long will it take to get connected?

This will depend on the turnaround for your installation and activation. Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line. As soon as your connection is active, you can be connected to the internet with Pioneer Connect within 24 hours Each provider has a different lead time for installation and activation. If your line is already activated, you'll be connected shortly after you sign up.

04
Is the price of the Fibre line included in the package price?

Yes – the price you see, is the price you pay! All Fibre Packages are bundled, so the price is for both your Data and the Line rental, all‑inclusive.

05
Can I use my current DSL router?

Probably not, as Fibre works very differently to DSL. But you may, in some cases, be able to use your existing Wi‑Fi enabled router to spread your Fibre connection via Wi‑Fi. This will depend on which router you have and how the provider installs your Fibre.

05
Do I need a telephone line to use Fibre?

No! Fibre connects via optical cables that carry data via light, which are completely separate from the Telkom copper wire network.

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You can submit a ticket from here and an agent will get back to you.